Refund policy

Returns

Return due to Damage: Please contact us within 3 days of receipt if your order arrived damaged, so that we can address the issue as quickly as possible. Please take pictures of any damage to the product. If the shipping box was also damaged on arrival, please take photos of this as well. Evidence of damage is necessary when we work with our suppliers and/or need to file a claim with the carrier, and the photos will help expedite the process.

Return due to Dissatisfaction: If you are not satisfied with your purchase, please contact us within 3 days of receipt. Returns for reasons other than damage will ship at the buyer's expense. Products must be returned in new, unused condition. Returns must ship in the original packaging, and require a tracking number. Returns must be postmarked within 7 days of receipt. Please be aware that items may be heavy and bulky, and shipping costs will reflect that.

A 15% restocking fee applies to returned items. This does not apply to items being returned due to damage.

Refunds will be processed after receipt and inspection of the items at the supplier.